If you placed a pick-up or delivery order directly through Toast, please forward your email receipt to hello@otakuramen.com with details about your issue or concern.
If you placed an order through a third-party app like Uber Eats, please follow the app’s process for order issues and refunds. We’re unfortunately unable to issue refunds or manage delivery issues on Uber Eats’ behalf.
We start preparing online orders as soon as they’re submitted, so we’re unable to switch your order from pick-up to delivery (or vice versa) or accommodate any other changes once placed. Please double-check your order details before hitting submit!
Yes — our kitchens are entirely nut-free and shellfish-free.
We do our best to accommodate as many allergies and diet restrictions as possible, but there’s a strong potential for cross-contamination in our kitchens. We don’t recommend that guests with severe allergies to wheat, gluten, soy, or sesame dine at Otaku Ramen, as nearly every menu item contains at least one of these allergens and it cannot be removed.
For more details you can view our allergen information, send us an email or ask our staff when you arrive at the shop.
We do not take reservations or use a waitlist at any Otaku Ramen location.
If there’s a wait at our Gulch location, our staff will let you know the estimated time to be seated once your entire party has arrived.
We’d love to hear from you! Send your feedback to hello@otakuramen.com.
